Christopher Dao

Senior Product Designer

Designing seamless solutions for high-growth companies through user experience

WORK EXPERIENCE

Electric AI

$1B Unicorn startup providing AI-powered IT support and automation

  • AI Tech: Led design for AI initiatives and R&D incubators, implementing user A/B testing and research processes with emphasis on engagement and usability.

  • Product Adoption: Facilitated design sprints to streamline onboarding & offboarding processes, increasing user conversion by 15%.

  • Lean UX Design: Designed low- to high-fidelity wireframes, iterating with emergent user feedback each sprint.

  • Process Improvement: Collaborated with product management and engineering to expand user-centered development, establishing an iterative design strategy.

  • Design Critique: Partnered with senior designers to ensure a holistic and consistent user experience.

  • B2B Collaboration: Worked with ADP, Justworks, and other HRIS platforms to develop seamless IT integration apps.

  • SaaS Conversion: Aligned product development with company SaaS transition, boosting traffic and new product adoption.

April 2023 - November 2024
Senior Product Designer

Electric AI

$1B Unicorn  startup providing AI-powered IT support and automation

  • Design Thinking: Organized design efforts across multiple teams, advocating for data-driven user needs and a consistent product experience.

  • User Research: Conducted customer interviews and usability testing on beta features, presenting findings to stakeholders.

  • Design System Management: Contributed to the global Figma design system and developed responsive components for mobile and tablet applications.

  • App Friendly: Designed applications for Slack and Teams marketplaces, expanding product accessibility.

November 2021 - April 2023
Product Designer

ZOLL Data Systems

SaaS for EMS, fire, and healthcare organizations
UX Designer

  • SaaS Growth: Led design for medical charting applications, optimizing for new user engagement.

  • MVP Development: Designed and researched for a 1-year incubator project, increasing pre-release adoption by 20%.

  • Responsive Design: Spearheaded mobile design system and collaborated with engineers to build scalable components.

  • Mobile Experience: Developed mobile-first applications for iOS and Android, following Human Interface Guidelines and Material Design.

  • User Advocacy: Created a sponsor user program to inform long-term design strategy.

January 2021 - November 2021

ZOLL Data Systems

SaaS for EMS, fire, and healthcare organizations

  • Persona Development: Developed user personas to guide design strategy and inform product-market fit.

  • Prototyping: Created wireframes and technical specifications for remote developers.

  • Accessibility: Audited medical applications for accessibility standards, updating legacy software to adhere to WCAG compliance.

  • End-to-end Support: Supported product development via QA and design critiques, amplifying design work across developers ensuring accurate implementation.

November 2019 - January 2021
UX Generalist
EXPERTISE

Product Design

Prototyping / sketching / wireframing / user interfaces / user experience / style guides

User Research

User interviews / usability testing / data analysis / persona development

Accessibility / reusable components / implementation & scaling / typography / guidelines

Design System

Communication

Presentation / writing / critique / stakeholder alignment

ACHIEVEMENTS

Electric IT Hub for ADP Workforce Now®

ADP Marketplace - 2024

Most Innovative - Hackathon

Electric AI - 2022

ZOLL® emsCharts® NOW

iOS/Android - 2021

EDUCATION

Neilsen Norman Group

Lean UX and Agile

IBM

Design Thinking

EMSTA EMS

EMT - Basic Certification

UC San Diego

English & Technical Writing B. A.

TOOLBOX

Figma

Axure

Sketch

InVision